Terms of Service

1. Definitions

In these Terms of Service, the following terms have the meanings assigned to them below:

• "Platform" means the Sweet website, its mobile applications, and any related services operated by Sweet (hereinafter "Sweet").
• "User" means any individual or legal entity that accesses the Platform, including Visitors, Tenants, Landlords, and Team Members.
• "Landlord" means a registered (paying) user who posts rental listings or manages buildings through the Platform.
• "Tenant" means a user invited by a Landlord, who occupies a dwelling belonging to the Landlord and who uses all features made available to them on the Platform.
• "Team Member" means a person invited by a Landlord to perform management or maintenance tasks on the Platform (Maintenance Lead).
• "User Content" means any text, images, documents, data, or other material posted or uploaded by a User to the Platform.
• "Services" means all features offered by the Platform, including listing publication, property management, payment processing, and artificial intelligence tools.
• "Subscription" means a paid plan subscribed to by a Landlord to access premium features.
• "Personal Information" has the meaning assigned to it by applicable federal and state privacy laws.

2. Acceptance of Terms and Eligibility

By accessing the Platform or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any other policies published on the Platform. If you do not accept these terms, you must immediately stop using the Platform.

You represent and warrant that you are at least 18 years of age or the age of majority in your state of residence, and that you have the legal capacity to enter into a binding contract. If you are using the Platform on behalf of a legal entity, you represent that you have the authority to bind that entity to these terms.

Notwithstanding the foregoing, persons aged 16 to 18 may access certain features of the Platform in the context of student housing programs or situations where a minor is legally authorized to enter into a lease under applicable laws. In all cases, verifiable consent from a parent or legal guardian is required before the minor’s account is created on the Platform.

When an authorized minor user uses the Platform, the following conditions apply: (a) only features strictly necessary for the management of their housing will be accessible; (b) the parent or legal guardian remains jointly and severally liable for the minor’s compliance with these Terms; (c) no commercial or marketing communications will be sent to the minor without the explicit consent of the parent or legal guardian; (d) the parent or guardian may withdraw their consent at any time and request the closure of the minor’s account, subject to ongoing contractual obligations. For more details on the collection and processing of personal information of minors, please refer to the "Protection of Minors" section of our Privacy Policy.

These Terms constitute a standard form contract. Any clause that is illegible, incomprehensible, or unconscionable may be void or unenforceable to the extent permitted by applicable law.

These Terms constitute an electronic agreement. Your electronic acceptance of these Terms has the same legal effect as a handwritten signature.

3. Description of Services

Sweet is a technology platform that facilitates rental property management and connects landlords with tenants. Sweet is not a real estate broker, agent, insurer, or legal adviser. The Platform provides the following tools:

• Publication and search of residential rental listings
• Property management tools: lease tracking, documents, payment reminders, maintenance schedules
• Team management: inviting maintenance team members with configurable permissions
• Rent payment processing through a third-party provider (Stripe)
• Artificial intelligence features: listing writing assistant, summary, help chatbot
• Electronic document signatures
• Ticketing system for maintenance and support requests
• Analytics dashboard for landlords
• Interactive map with advanced search filters (Mapbox and OpenStreetMap)

4. User Types and Service Tiers

Sweet offers two distinct service tiers depending on the type of User. These Terms apply to all Users of the Platform, whether they use the free or paid Services. Certain specific provisions are indicated as applying only to free Users or to Subscribers (Premium Subscription).

• Free Services (Visitors and Tenants) — The following features are available at no cost: browsing and searching rental listings, creating a Tenant account, saving favorites, communicating with Landlords through the Platform’s messaging system, tenant dashboard (rent payments, messages, maintenance requests), electronic document signing. Visitors may browse the Platform without creating an account, with limited access to features, or enhance their searches through a VISITOR profile.
• Paid Services (Landlords — Subscription) — Landlords may subscribe to a paid subscription plan to access premium features, including: publishing and managing rental listings, property management tools (leases, documents, reminders), maintenance team management with configurable permissions, rent payment processing, financial reports and analytics dashboard, and artificial intelligence features. Plan details and pricing are available on the Platform’s pricing page. Terms relating to subscriptions, payments, and renewals are set out in Sections 6 and 7 of these Terms.
• Sweet reserves the right to modify the features included in each service tier at any time, with reasonable notice in accordance with Section 8. Switching from a free to a paid service, or vice versa, does not alter the User’s obligations under these Terms.

5. Account Registration and Security

To access certain features, you must create an account by providing accurate, complete, and up-to-date information. You are solely responsible for the confidentiality of your login credentials and for all activities conducted under your account.

You must select a role (Landlord or Tenant) during registration. This role determines which features you can access. Sweet reserves the right to verify your identity and information at any time.

You must notify Sweet immediately of any unauthorized use of your account or any security breach. Sweet will not be liable for losses resulting from your failure to comply with this obligation.

• Provide truthful and current registration information
• Maintain the confidentiality of your password and credentials
• Do not share your account with third parties
• Promptly update your information if it changes
• Notify Sweet immediately of any unauthorized use

6. Subscription Plans and Fees

Sweet offers free and paid plans to Landlords. Plan details, including features and pricing, are displayed on the Platform’s pricing page.

Subscriptions are billed automatically on the first day of each month. You may cancel automatic renewal at any time from your account settings. Cancellation takes effect at the end of the current billing period.

All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes. Sweet reserves the right to modify its pricing with 30 days’ notice. Price changes do not apply to billing periods already paid.

• Fees are clearly indicated before any purchase
• Subscriptions renew automatically unless canceled
• Cancellation takes effect at the end of the current period — no pro-rata refund will be issued for the unused portion of the current billing period
• If your payment method is declined or fails, Sweet will notify you and may suspend access to paid features until a valid payment method is provided (Transaction completed)
• Processed payments are non-refundable and non-cancelable, except where required by applicable law. Chargebacks or payment disputes do not entitle you to a return of associated service fees
• Payments made are final, subject to mandatory rights provided by applicable consumer protection laws or in case of manifest error, fraud, or contrary legal obligation.

7. Payment Processing

Payments made through the Platform are processed by Stripe, a third-party payment service provider. Sweet is not a financial institution and does not store your credit card information.

By using the payment services, you also agree to Stripe’s terms of service. Sweet is not responsible for errors, delays, or failures caused by the third-party payment provider.

Rent payments made through the Platform do not create an agency relationship between Sweet and the Landlord. Sweet acts solely as a technological facilitator of fund transfers. Any dispute regarding the rent amount must be resolved directly between the Landlord and the Tenant in accordance with applicable state and local landlord-tenant laws.

Rent payments made through the Platform and forwarded to the Landlord cannot be canceled or charged back through Sweet once the transfer is complete. Any dispute regarding a rent payment after its transfer must be resolved directly between the Landlord and the Tenant. You waive the right to cancel through Sweet any payment that has already been forwarded to the recipient.

Sweet is not responsible for any losses, delays, or errors caused by the third-party payment provider (Stripe) or by your financial institution.

8. Service Availability and Platform Modifications

Sweet strives to keep the Platform available on a continuous basis. However, you acknowledge and agree that:

Sweet reserves the right to modify, update, enhance, or discontinue any feature or aspect of the Platform at any time, with or without notice. Some changes may affect your use of the Service or cause incompatibility with your previous configurations.

The Platform may be temporarily interrupted, in whole or in part, for maintenance, updates, or technical corrections. Sweet will make reasonable efforts to notify you in advance of any planned interruptions when possible.

Sweet does not warrant that the Platform will be available on an uninterrupted, secure, or error-free basis at all times. Sweet disclaims all liability for damages, data loss, or interruptions resulting from the temporary or permanent unavailability of the Platform or any of its features.

The downloading or obtaining of any content or material through the Platform is done at your own discretion and risk. You are solely responsible for any damage to your device or any loss of data resulting from such downloading.

• Sweet may add, modify, or remove features at any time
• Temporary interruptions may occur for maintenance or updates
• Sweet is not liable for losses resulting from Service unavailability
• Downloading content from the Platform is at your own risk

9. User Content and Licenses

You retain all intellectual property rights to the User Content you post on the Platform. By posting User Content, you grant Sweet a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, and display such content for the purpose of operating the Platform.

You represent and warrant that you hold all necessary rights to the User Content you post and that it does not infringe the rights of any third party, including intellectual property rights, privacy rights, or applicable laws.

Sweet reserves the right to remove or modify any User Content that violates these Terms, without prior notice or obligation of compensation.

Any comments, suggestions, ideas, bug reports, or other feedback you submit to Sweet regarding the Platform or the Services (collectively, "Feedback") becomes the exclusive property of Sweet. Sweet is free to use, reproduce, modify, distribute, and implement such Feedback without any obligation, compensation, or attribution to you.

10. Landlord Obligations

As a Landlord using the Platform, you agree to:

• Post accurate, complete, and non-misleading listings in accordance with applicable federal, state, and local housing laws
• Comply with all applicable housing laws, including the Fair Housing Act, state non-discrimination statutes, and local ordinances
• Not list dwellings that fail to meet minimum health and safety standards
• Keep the availability and pricing of your listings up to date
• Respond to maintenance requests within a reasonable time
• Respect tenants’ rights as provided by applicable law, including the right to maintain occupancy
• Not use the Platform to circumvent legal obligations towards tenants, including in relation to lease assignment or subletting
• Issue rent receipts in accordance with legal requirements

11. Tenant Obligations

As a Tenant using the Platform, you agree to:

• Provide accurate and truthful information in your profile and rental applications
• Use the dwelling in accordance with the lease terms and building regulations
• Pay rent on the agreed-upon dates
• The "Emergency" feature must be used exclusively to report a situation requiring immediate intervention to prevent danger, significant damage to the building, or a risk to the safety of occupants.
• Promptly report any maintenance or safety issues to the Landlord through the Platform
• Not use the Platform to submit false applications or provide misleading information
• Respect the rights of other occupants and neighbors

12. Maintenance Team Member Obligations

As a Team Member invited by a Landlord, you agree to:

• Use the Platform only for the tasks assigned to you by the Landlord
• Maintain the confidentiality of information you have access to, including tenant data
• Not access features or data beyond the permissions assigned to you
• Report any security vulnerabilities or unauthorized use of which you become aware
• Comply with all applicable laws in carrying out your duties

13. Acceptable Use Policy

You agree not to use the Platform to:

• Post false, misleading, fraudulent, or defamatory content
• Harass, threaten, intimidate, or discriminate against other users
• Violate applicable local, state, federal, or international laws
• Compromise the security, integrity, or operation of the Platform
• Use bots, automated scripts, data scraping tools, or any other automated means to access the Platform
• Attempt unauthorized access to systems, accounts, or data of other users
• Distribute malware, viruses, or any harmful code
• Impersonate another person or entity
• Use the Platform for money laundering or financing illegal activities
• Circumvent the Platform’s technical protection or security measures
• Decompile, disassemble, reverse engineer, or attempt to derive the source code of any software comprising the Platform
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or any access to the Service without the express written permission of Sweet
• Create derivative works based on the Platform or its features

14. AI-Powered Features Disclaimer

The Platform incorporates features powered by artificial intelligence, including but not limited to: the listing writing assistant, help chatbot, and any future feature designed to improve the Platform.

These features are provided for informational purposes only and do not constitute legal, financial, real estate, or professional advice. AI-generated results may contain inaccuracies or errors. You are solely responsible for verifying the accuracy and relevance of any AI-generated content before using it.

Where automated decisions affect you, you have the right to request information about the logic involved and to request human review, to the extent required by applicable law.

15. Electronic Signatures and Documents

The Platform enables Users to electronically sign documents, including leases, notices, and other contracts.

Electronic signatures made through the Platform are subject to the provisions of the Act to establish a legal framework for information technology (Quebec), as well as applicable laws in the jurisdictions where Users reside, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA) in the United States. Subject to compliance with applicable legal requirements, an electronic signature may have the same legal value as a handwritten signature.

Each User is responsible for reading, understanding, and verifying the content of documents before signing them electronically. Sweet is not a party to the contracts entered into between Users and is not responsible for their content, subject to any responsibilities imposed on it by law.

Electronically signed documents are stored and made accessible in accordance with the security measures, retention terms of the Platform, and applicable legal obligations.

By electronically accepting these Terms, the User acknowledges having read their content and agrees to be bound by them, to the extent permitted by applicable laws.

16. Privacy and Data Protection

Sweet is committed to protecting your Personal Information in accordance with applicable privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector and Quebec’s Law 25, which govern Sweet as a Quebec-based company. Our collection, use, and disclosure of your data are described in detail in our Privacy Policy.

Sweet has appointed a privacy officer whose contact information is available on the Platform. In the event of a privacy incident presenting a serious risk of harm, Sweet will notify the affected individuals and the relevant authorities in accordance with applicable law.

You have the right to access your Personal Information, rectify it, and request its deletion, subject to legal retention obligations and applicable law. You may also withdraw your consent to the processing of your data at any time, subject to the contractual consequences of such withdrawal.

• Collection limited to data necessary for providing the Services
• Consent obtained before collecting sensitive data where required
• Right to access, rectify, and delete your data
• Notification in the event of a privacy incident presenting a serious risk
• Privacy impact assessments for new high-risk projects
• Cross-border data transfers conducted in accordance with applicable law

Sweet also complies with applicable U.S. state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and other state-level privacy legislation that may apply to Users based on their state of residence.

17. Intellectual Property

The Platform, including its source code, design, logos, trademarks, text, and all other content created by Sweet, is protected by Canadian copyright law, the Canadian Trademarks Act, and applicable international conventions.

The "Sweet" trademark, the Sweet logo, and all associated graphic elements are trademarks of Sweet. Any unauthorized reproduction, distribution, modification, or use of these elements is strictly prohibited.

Sweet grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform in accordance with these Terms. This license does not confer any ownership rights over the Platform or its content.

18. Third-Party Services

The Platform uses or integrates services provided by third parties to support certain functionalities, including payment processing, authentication, hosting, mapping, messaging, security, artificial intelligence and search.

Sweet may modify or replace these providers as necessary to ensure the operation, security or evolution of the Platform.

Some third-party services may be subject to their own terms of use when used directly by the user.

For more information about the service providers that may process personal information and their applicable practices, please refer to our Privacy Policy.

19. Financial Reports and Related Liability

The sections below describe the conditions applicable to financial reports generated by the Platform.

20. Limitation of Liability

IMPORTANT NOTICE — WARRANTY DISCLAIMER: THE PLATFORM AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SWEET DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, AVAILABILITY, COMPATIBILITY, SECURITY, AND PERFORMANCE.

Sweet does not warrant that the Platform will operate on an uninterrupted, secure, error-free, or harm-free basis at any time. Sweet does not warrant that the results obtained from the use of the Platform will be accurate or reliable, or that the quality of any products, services, information, or other material obtained through the Platform will meet your expectations.

To the fullest extent permitted by applicable law, Sweet, its officers, employees, agents, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses.

Sweet acts as a technological intermediary and is not party to rental agreements between Landlords and Tenants. Sweet’s total liability to you for any claim arising from the use of the Platform shall not exceed the amount of fees you have paid to Sweet during the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits Sweet’s liability for gross negligence or willful misconduct, for death or bodily injury caused by its negligence, or in any other case where the law prohibits such exclusion or limitation.

21. Indemnification

You agree to indemnify, defend, and hold harmless Sweet, its officers, directors, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your use of the Platform or the Services; your breach of these Terms; your violation of any right of a third party, including intellectual property rights or privacy rights; any User Content you post on the Platform.

This indemnification obligation survives the termination of your account and these Terms. This indemnification clause does not apply to the extent the claim results from Sweet’s fault.

22. Termination and Suspension

Sweet may suspend or terminate your account, in whole or in part, at any time and without prior notice, if you violate these Terms, if you engage in fraudulent or illegal activity, or if Sweet reasonably believes that your conduct is harmful to other users or the Platform.

You may terminate your account at any time from your account settings. Termination takes effect immediately, but certain obligations survive termination, including outstanding payment obligations and licenses granted on User Content.

Upon termination, Sweet may retain your data in accordance with its legal obligations and data retention policy. Data necessary for exercising legal remedies or complying with legal obligations will be retained for the applicable limitation period (7 years or the minimum applicable under the law, unless otherwise provided).

Upon termination of your account, for any reason, Sweet may deactivate or delete your account and all associated User Content. Sweet disclaims any liability for the loss of such content. You must promptly cease all use of the Service and destroy any materials obtained through the Platform.

Termination does not affect any rights or obligations accrued prior to the date of termination, including any outstanding payments.

23. Dispute Resolution

In the event of a dispute arising from these Terms or the use of the Platform, the parties first agree to attempt to resolve the matter amicably through direct negotiation for a period of thirty (30) days.

If the dispute cannot be resolved amicably, it shall be submitted to mediation in accordance with the Mediation Rules of the Quebec Institute for Mediation and Arbitration (IMAQ).

Nothing in these Terms may prevent you from bringing an action before a court of competent jurisdiction or from participating in a class action to the extent permitted by law. Disputes between Landlords and Tenants concerning the lease or the dwelling are subject to applicable state and local landlord-tenant laws.

Any dispute relating to the Platform (Sweet) must be brought before the judicial courts of the district of Montreal, being the closest district to the company’s domicile for the purposes of this agreement, to the exclusion of any other court.

These Terms are governed by the laws of Quebec, Canada. Any dispute not resolved through the above mechanisms shall be subject to the exclusive jurisdiction of the courts of Montreal, Quebec.

24. Modifications to Terms

Sweet reserves the right to modify these Terms at any time. Significant changes will be communicated by email and/or by notification on the Platform at least thirty (30) days before they take effect.

Your continued use of the Platform after the changes take effect constitutes your acceptance of the modified Terms. If you do not accept the changes, you must stop using the Platform and close your account before the effective date.

The most recent version of the Terms of Service is always available on the Platform. We recommend that you check this page regularly.

25. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or shall be deemed deleted if such modification is not possible. The remaining provisions of these Terms shall remain in full force and effect.

26. Force Majeure

Sweet shall not be liable for any delay or failure in the performance of its obligations under these Terms when such delay or failure results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, armed conflicts, strikes, power outages, Internet infrastructure failures, government actions, cyberattacks, or any other force majeure event.

27. Language

These Terms of Service are drafted in French and English. In the event of any discrepancy between the French and English versions, the French version shall prevail, as the company is incorporated in Quebec, Canada.

Sweet is committed to providing its Services in French and in English, and to delivering all important communications, including notices of changes to the Terms, security notices, and privacy notifications, in both languages.

28. Contact Information

For any questions about these Terms of Service, to exercise your privacy rights, or to file a complaint, please use the form available on our contact page at contact.

For privacy-related requests, you may also write directly to our Privacy Officer at privacy@sweet.immo.